Privacy Policy

At Voxali, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our AI-powered salon management platform.

1. Information We Collect

We may collect the following types of information:

• Account Information: Your name, email address, phone number, and business details provided during registration.
• Salon and Client Data: Information you enter into the platform, including staff details, services, client names, contact details, appointment history, and preferences.
• Call and Communication Data: Voxali may process data related to AI-powered call handling, including call metadata, booking activity, and communication workflows. Expanded features such as call recording tools may be introduced in future releases. Call transcripts are not currently part of the platform offering.
• Payment Information: Payment details are processed through Stripe. Voxali does not directly store your full payment card information.
• Usage Data: Information about how you use the platform, including pages visited, features used, and general activity logs.
• Device and Browser Data: IP address, browser type, device type, and similar technical information collected automatically when you visit our website.

2. How We Use Your Information

We use collected information to:

• Create and manage your salon account
• Provide the AI receptionist and booking services
• Process payments and deposits through Stripe
• Send email and SMS reminders as configured in your plan
• Send system notifications, updates, and support messages
• Improve the platform and user experience
• Maintain security and prevent unauthorized access
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information.

We may share data with trusted third-party service providers that help us operate the platform, including:

• Stripe for payment processing
• Twilio for telephony and messaging
• ElevenLabs for AI voice generation
• Supabase for data infrastructure
• Cloudflare for hosting and security

4. Cookies and Tracking

Our website may use cookies and similar technologies for basic functionality, analytics, and improving user experience. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within a reasonable timeframe, unless required to retain it for legal or compliance purposes.

6. Data Security

We use access controls, account separation, encryption where applicable, and trusted infrastructure providers to help protect your information. While we take reasonable steps to secure your data, no system is completely secure. For more details, visit our Security page.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Request data portability

To exercise any of these rights, contact us at [email protected].

8. International Data

If you are accessing Voxali from outside the regions where our infrastructure providers operate, your data may be transferred and processed in other jurisdictions. By using the platform, you acknowledge this transfer.

9. Children's Privacy

Voxali is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: [email protected]

For legal or compliance inquiries: [email protected]