Security and Data Protection

Voxali is built to help salons manage bookings, reminders, payments, and client information with confidence. We take platform security seriously.

Security Principles

How we approach security

  • Protecting salon and client information
  • Limiting access to authorized users
  • Using trusted providers for core infrastructure
  • Reducing unnecessary exposure of sensitive data
  • Maintaining clear operational controls as the platform grows

Account and Access Controls

Controlled access to your data

Voxali is designed so that salon data is only accessible to authorized account users and approved staff within the salon account.

  • Account-level separation
  • Role-based access where supported
  • Controlled internal access
  • Secure handling of operational data

Payments

Secure payment processing

Payments and deposits are handled through Stripe, a trusted global payment provider. Voxali does not replace Stripe's payment security standards. Instead, we rely on Stripe for secure payment handling and transaction processing.

Communications Infrastructure

Trusted communication providers

Voxali uses trusted third-party communication infrastructure to power features such as:

  • call handling
  • AI-powered voice reception
  • reminders and communication workflows

Data Handling

Client and salon data

Voxali may process information such as salon business details, staff availability, services, client appointments, and reminder activity. We aim to handle this information responsibly and only as needed to provide the service.

Call Data

Voice features and future enhancements

Voxali supports AI-powered call handling. Some advanced voice insight features, including expanded call recording tools, may be introduced in future releases. At this time, call transcripts are not part of the platform offering.

If you have questions about security, privacy, or responsible data handling, contact us at: [email protected]